At Max11 ("we", "us", or "our"), we are committed to delivering a transparent and user-first experience. This Refund Policy governs how refund requests are handled on www.max11.org.
All refund requests must be submitted through our official support channels. Each request is reviewed with care. Approved refunds will be processed within 7 working days from the request date.
Refunds are only applicable for transactions deemed eligible by Max11. Completed transactions where services have been fulfilled are generally non-refundable. Any misuse or fraudulent activity may result in disqualification from refund eligibility.
Due to legal restrictions, Max11 does not offer services in the following states:
If a user accesses the platform from these states, Max11 reserves the right to:
By using Max11, users confirm that they are not accessing the platform from a restricted state or jurisdiction. Any violation may result in forfeiture of balance and loss of refund rights.